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American Express | Our Perfect Candidate

Published on: 26 May 2017

Amex Candidate Content

American Express offers such a wide array of products and services, it’s easy to think that the characteristics of our ideal employee prospects would vary widely by division and job title. However, the opposite is true. Whether we are recruiting for a senior vice president or a customer care professional, we look for passionate individuals who:

  • Believe in delivering excellent service;
  • Strive for challenging work with a greater purpose;
  • Are leaders
  • Drive innovation in ways both big and small.

We make use of a wide range of strategies and tactics — which we are constantly evolving — to ensure we find these individuals.

Service-Driven Stewards

We are a company that believes the world should be well-served. As one of the world’s largest card issuers and most valued brands, we know the way we do business every day has the power to improve lives. Service underpins the commitment we make to our customers and it’s at the core of our brand. We are looking for people who will step up to be stewards of this brand:

“I want employees at every level of our company to feel they are stewards of the brand, with personal accountability of their own. While this may sound like too lofty of an aspiration, in fact many of our employees have taken up the challenge. When our customers have needed American Express most, they have taken action because service is one of the core values of our brand, because it is one of the core values of our company.”

  • Kenneth I. Chenault, Chairman and CEO

Challenge Seekers and Change-makers

The industry and the business environment we operate in are challenging and dynamic. Our competitive landscape continues to intensify and evolve, and the digital revolution is changing the behavior and expectations of our customers and prospects. We are looking for employees who are not only up for these challenges but who will relish them as opportunities to stretch, even when success is not guaranteed — people who will adapt quickly to change and persist when faced with complexity. Most of all, we are looking for people who will champion innovation with their team members and colleagues across the organization.

Leaders

Leadership at every level of the organization is critical to the future of the company. As such, it is an important factor when considering a potential candidate. American Express’ recruiting team seeks to identify candidates who possess American Express leadership competencies, including the ability to:

  • Develop and leverage relationships;
  • Drive results;
  • Drive innovation and change;
  • Influence peers and colleagues;
  • Communicate effectively; and
  • Focus on customers and clients.

Re-inventors and Innovators

We are a company that has grown through reinvention. We want employees who think this way too. We are looking for employees who embrace a growth mindset, drive new thinking by challenging the status quo, take informed risks, experiment with solutions to new and existing problems, and test new ideas quickly.

We know if we want to continue to be one of the World’s most respected service brands, we need to deliver today the solutions that our customers will want in the future. We are highly focused on finding prospective employees who are committed to creating these solutions and helping our customers reach their goals.

Through innovations such as Amex Offers, Receipt Match and Pay with Points, we are increasingly on the forefront of digital and mobile commerce. We actively seek people who can re-imagine what we can do with core assets and think in disruptive ways.