Software Support Specialist - European language Essential

16 Sep 2016
20 Oct 2016
Contract Type
Elekta empowers talented individuals to improve, prolong and even save patient lives. While we work to provide intelligent and resource-efficient solutions that offer confidence to health-care providers and patients, among our most satisfying accomplishments is the ongoing personal development of our staff. Many new recruits progress quickly to play pivotal roles in maintaining the pace of innovation that propels Elekta's success. That's why we attract some of the world's finest talent. The Support Specialist's work within our European Technical Service Group, this business unit provides clinical and technical support for Oncology products specifically in Europe, Middle East & Africa (EMEA). The Product Support Specialists (Software) are responsible for the technical support of Elekta's Oncology Information System (OIS) and Treatment Planning System (TPS) product range. The office is located in Crawley, West Sussex and although this role will include all aspects of remote support to our customers, business units and distributors, in some isolated instances travel (potentially up to 30%) may be required throughout the region. Key Skills Prioritising and managing calls in an efficient and professional manner (from customers, Elekta engineers and Distributors) Ensure all support tickets are properly managed, regularly updated and an accurate account of activities is kept detailing the progress toward timely resolution or closure Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about a swift resolution. Ensure the Customer is aware of what steps are necessary to diagnose and resolve the problem; this ensures they are fully aware of the Implications and time-scales involved. Record all support activities in an appropriate call logging system Escalate to management any technical issues that are likely to become significant Qualifications Additional Information When applying for this role, please think carefully about the job requirements and ensure that your CV reflects the required skills we need for this role, please ensure you are eligible to work in the UK What more can we tell you? We offer a competitive salary & a relocation package as this role requires the successful candidate to be based within commutable distance of our office in West Sussex, United Kingdom (Dependent on Candidate Location). We also offer numerous other benefits which include a 5% bonus, holidays, Life & Medical Insurance, Pension, Staff Car Park & a Subsidised staff restaurant. If you are interested in working within Elekta's Technical Support team, but not for this role, we are also looking for Talented Software Support Upgrade Specialist's, these roles are similar in requirement to the above, but are more demanding IT skills are required. Responsibilities Technical Skills Fluent German or French language skills (English Essential), written and verbal Technically minded with an obvious enthusiasm for technology - Experience supporting and administering with Linux and Windows operating systems & strong Technical skills in the area of PC/Network Computing (desired) Motivated and enthusiastic personality with the desire to learn and develop within the organisation Hard worker with a positive attitude, flexible and tenacious Multi-tasker, able to work with multiple issues at once using multiple languages