Software Upgrade Specialist - (French or German Language Essential)
Elekta is a human care company pioneering significant innovations and clinical solutions for treating cancer and brain disorders. We develop sophisticated, state-of-the-art tools and treatment planning systems for radiation therapy, radiosurgery and brachytherapy, as well as workflow enhancing software systems across the spectrum of cancer care. Stretching the boundaries of science and technology, providing intelligent and resource-efficient solutions that offer confidence to both healthcare providers and patients, Elekta aims to improve, prolong and even save patient lives. Today, Elekta solutions in oncology and neurosurgery are used in over 6,000 hospitals worldwide. Elekta employs around 3,400 employees globally. The Software Upgrade Specialist is responsible for delivering a positive customer experience while implementing upgrades on Elekta oncology software products. The successful candidate must be fluent in a second European language (French or German). Qualifications Personal Skills Technical skills in the area of server and infrastructure administration. Knowledge of SQL, Citrix & networking knowledge. Experience in a support environment. Excellent verbal and written communication skills. Ability to Travel 10 - 20%. Additional Information When applying for this role, please think carefully about the job requirements and ensure that your CV reflects the required skills we need for this role, please ensure you are eligible to work in the UK. We offer a competitive salary, benefits & a relocation package as this role requires the successful candidate to be based near our office in West Sussex, United Kingdom. Responsibilities Key Responsibilities Performing regular installation work & upgrades at customer's sites and remotely as required. Ensuring that the customer is fully aware of the implications of any upgrade work being undertaken before that work commences. Documenting and having work accepted by the customer before leaving site or closing the case. Being available as required to take calls from customers, Elekta engineers and distributors pertaining an upgrade. Prioritizing and managing workload in an efficient and professional manner. Escalating and seeking advice and assistance as required in order to ensure all issues are managed to a satisfactory resolution in the fastest possible time. Ensuring that all interested parties are aware of ongoing or escalating issues, progress being made and any plans that have been put in place. Being available to travel to customer's sites to resolve technical and political issues, sometimes at short notice. Record all upgrade activities in appropriate case logging system. Escalate to management any technical issues that are likely to become significant, including potential issues preventing new software rollouts.