Multi-track and Telephonic Team Manager

03 Oct 2016
03 Nov 2016
Clerical, Secretarial
Contract Type
HCML have a great opportunity for a talented Team Manager to lead our Telephonic and Multi-track teams in Croydon. HCML is the UK's leading provider of professional rehabilitation and case management services to the insurance industry, solicitors and corporate clients. HCML's core ambition is to be the market leader in rehabilitation by providing excellent clinical and patient-centred care; we want to accelerate recovery. We deliver added value to our clients by facilitating speedy recovery and strong clinical outcomes, including managing appropriate treatment. We are responsible for clinical excellence and achieving positive mutually agreed outcomes on all cases requiring further intervention beyond physiotherapy. In this busy and varied role, you will have responsibility for delivering customer delight, clinical excellence and financial performance through direct line management of both our Telephonic and Multi-track teams. You will also work alongside the leadership team to continuously strive to improve quality and develop both services. Suitable candidates will have strong communication and people management skills, and a demonstrable track record delivering and improving a clinical service. Our friendly and informal office environment will suit organised individuals, comfortable with change and volume. In return, you can expect a competitive salary, a health cash plan from Day 1, a generous pension scheme, and enhanced annual leave. Multi-track and Telephonic Team Manager - To be shortlisted for interview, you will: Have a relevant degree e.g. nursing, OT, physio, sports rehabilitation (exercise physiology), psychology. Be familiar with rehabilitation case management in the UK and company / customer processes and standards. Likely have HPC membership. Will be a member of CMS UK / VRA / BPS. Demonstrate excellent clinical reasoning and decision making. Salary: Competitive Please apply online for the Multi-track and Telephonic Team Manager role with your CV and covering letter, explaining why you are a great fit for our role. All successful candidates will be subject to a DBS check. At HCML, we support and promote diversity and equal opportunity. Please check your email for confirmation that your application has been received for the Multi-track and Telephonic Team Manager role and to follow further instructions if applicable.