Apprentice Customer Support Advisor

Location
Worthing, West Sussex
Salary
£300.00 per week
Posted
06 Oct 2016
Closes
24 Oct 2016
Ref
901294
Contract Type
Apprenticeship
Hours
Full Time

This is an excellent opportunity to join an Award Winning International Company, working as part of a team, on their Customer Helpline, helping customers with their queries. 

Reporting to the Shift Manager, duties include:

  • Helping customers solve user and technical issues regarding their traditional and new products
  • Answering questions from existing customers and prospective customers about the features or capabilities of their traditional or new Products
  • Liaising with third parties to ensure seamless product returns for repair or servicing
  • Data entry via its main business operating system (SAP) and web based customer service operating systems
  • Facilitating customers to purchase spare parts for their New Media and Core Product

Skills required:

  • Develop excellent customer service skills
  • Have the ability to be a good listener, and to really understand a customer problem or question to help them resolve it
  • Have the ability to maintain a good working rapport with customers as well as fellow colleagues
  • Have an interest in Wi-Fi,/Bluetooth/Hi Fi product functionality
  • Develop an excellent telephone manner
  • Excellent writing skills, (email, documentation etc.)
  • Additional languages (German/French) would be an advantage but not essential.
  • 5 x GCSE’s at A-C or A level education is required