Contact Centre Agent

Location
Surrey, Reigate
Salary
market-leading benefits package
Posted
07 Oct 2016
Closes
04 Nov 2016
Ref
Req/386300
Contact
Ben Davis
Sector
Business
Function
Call Centre
Contract Type
Permanent
Hours
Full Time

Call Centre Agents
Reigate, Surrey
£16 - £18K Full time
Permanent

Our client is looking for Customer service agents to work in a busy call centre, within a friendly and professional team based in Reigate.

You will:
* Mainly be taking inbound calls relating to a variety of occupational pension schemes
* You may be required to answer queries via telephone and email and be asked to provide support to the administration and customer service team
* Hit individual (KPI of 50 calls per day) and team targets
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/members' needs and to promote the brand
* Make outbound calls when required

Essential
* Contact centre experience required
* Pass at C or above for Maths and English at GCSE or equivalent
* Able to work to a high level of accuracy
* Able to work well under pressure and meet targets
* Interpersonal skills to include good written and verbal communication
* Computer literate
* Excellent customer service skills and a positive, customer focused attitude
Advantageous
* Experience in pensions administration would be an advantage

Benefits:
- Great salary
- Subsidised in house canteen
- 7% pension increases to 10 with employee contribution
- 10 x salary Death in Service
- 26 days holiday Plus bank holiday
- Private medical insurance
- Flexible benefits scheme
- Excellent company progression

If you are interested in working as a customer Service Agent for a well known and reputable business please apply now or send your CV to ben.davis@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.