Shared Service Centre Officers

Civil Aviation Authority
£17,266 per annum
13 Oct 2016
11 Nov 2016
Contract Type
Full Time

The role

The Shared Service Centre (SSC) at the Civil Aviation Authority (CAA) provides our customers with a focused one stop shop. It offers a single point of contact for customers requiring multiple services from us such as: private pilots and engineer licenses, certificates of airworthiness, dangerous goods and resolution of queries.

As a key team member, you will be trained to work within all 5 divisions of the SSC offering an interesting and diverse opportunity to build upon your excellent administrative skills and passion for providing an outstanding customer experience. You’ll be surprised at the technical expertise, insight and knowledge you can learn on the job and in time find yourself advising and guiding others on specialist subjects.

Ideal candidate

We need people who are great team players with a collaborative approach, able to work in an environment of change and are comfortable with switching focus depending on workload demands. As this is a high paced environment, you will need to be proactive, not afraid of challenges and willing to go the extra mile to ensure the delivery of tasks and deadlines are met.

IT skills in a range of Microsoft packages and using bespoke databases and systems are essential as well as the ability to communicate clearly and professionally, both verbally and in writing. You will need to be conscientious in your own work with an emphasis on quality and high standards, as well as having an eye for detail when checking and reviewing documentation received into the department. Previous experience of working in a shared service or aviation related setting would be an advantage but not essential.


We are the UK's specialist aviation regulator. We ensure the aviation industry meets the highest safety standards; protect consumers by making sure they have choice and value and are treated fairly; drive improvements in airlines and airports’ environmental performance and ensure that the industry manages security risks effectively.

You don’t have to have any aviation experience or have even thought about working in this industry before, but for enthusiastic and dedicated individuals with comprehensive administration skills, these roles could provide opportunities to really broaden your skills and abilities and be a gateway into very interesting and rewarding careers throughout the CAA.

Amongst the competitive salary and comprehensive range of employee benefits on offer, our impressive atrium at our Gatwick office, on site restaurant and free car park, the CAA is a great place to work.