Arrears Advisor

Location
Redhill, Surrey
Salary
£0.00 - £18500.00 per annum + quarterly bonus
Posted
13 Oct 2016
Closes
10 Nov 2016
Ref
Req/403599
Contact
Zoe Payne
Sector
Finance
Contract Type
Permanent
Hours
Full Time

Arrears Adviser
Full time
FTC 6 months - leading to a permanent position
£18,500
Redhill


We are currently recruiting for fantastic reputable finance company based in Redhill, they are looking to expand their successful arrears team.

This is a great opportunity to join a growing, company where you can progress and be a successful member of the team.

Working as an advisor is key to the business in providing exceptional customer services and resolutions to our debtors whilst following company policy guidelines.

Your role will be to undertake collections activity on Unsecured/Secured products. You will be working as part of a team, dealing with a variety of outbound and inbound calls from customers who are experiencing financial difficulties. Agreeing re-payment arrangements and offering customers options and guidance on their finances.

Main objectives
* To receive incoming and make outbound calls to customers in arrears via their automated & manual dialling system.
* Negotiate affordable payment plans with customers that are acceptable to both the client and the customer.
* To comply with regulatory and company policies at all times.
* Handle each call in the correct manner and have the ability to relate to people from a variety of backgrounds.
* Be persuasive, persistent and self motivated
* Use negotiation and persuasion skills to gain customer commitment
* Taking ownership of queries and complaints, avoiding the need to escalate to a manager.
* Updating system records accordingly ensuring data is accurate and factual.
* Administer and maintain customer agreements

What you'll need
* Strong negotiation skills
* Confident telephone manner
* Attention to detail
* Ability to work under pressure
* Confidence in decision making

Main objectives
* To receive incoming and make outbound calls to customers in arrears via our automated & manual dialling system.
* Negotiate affordable payment plans with customers that are acceptable to both Santander Consumer Finance and the customer.
* To comply with regulatory and company policies at all times.
* Handle each call in the correct manner and have the ability to relate to people from a variety of backgrounds.
* Be persuasive, persistent and self motivated
* Use negotiation and persuasion skills to gain customer commitment
* Taking ownership of queries and complaints, avoiding the need to escalate to a manager.
* Updating system records accordingly ensuring data is accurate and factual.
* Administer and maintain customer agreements


Full time hours

All applicants must be available to work a rolling shift pattern between the hours of 9am to 8pm Monday to Friday and 9am to 2pm Saturday.
1 in 3 saturdays, Shifts are 9am to 3.30pm Monday to Friday Week 1 and then 12pm to 8pm Monday to Friday plus Saturday 9am to 2pm Week 2.

Entry salary £18,500 + quarterly bonus.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.