Customer Service Advisor

Location
Redhill, Surrey
Salary
£15500.00 - £16500 per annum
Posted
13 Oct 2016
Closes
10 Nov 2016
Ref
Req/398186
Contact
Zoe Payne
Contract Type
Permanent
Hours
Full Time

Customer Service Advisor
FTC 6 Months - Leading to permanent position
£16,500
Redhill

We are working with a well established growing financial organisation who are looking to grow their successful Customer Service team in Redhill.

As a Customer Services Advisor, you will provide the highest quality service to all customers within a call centre environment of approximately 40 customer service advisors.

You will receive an initial one week of training on their bespoke computer systems. Ahead of going live with the customers, you will work within the customer services admin team to familiarise yourself with the systems, procedures and processes.

Key Responsibilities

*To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels.

*To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology.

*To ensure all customer related data is accurately recorded and always factual.

*To show a positive attitude to all team members by being loyal and fully committed to team objectives.

*To undertake all other tasks and responsibilities as requested by the Line Manager.

Summary of Key Competencies

*Gathering Information
*Analysis and Judgement
*Excellent Customer Service skills
*Teamwork

Full time hours

All applicants must be available to work a rolling shift pattern between the hours of 9am to 8pm Monday to Friday and 9am to 2pm Saturday. (1 in 3 Saturdays in a 4 week period).

Shifts are 9am to 3.30pm Monday to Friday Week 1 and then 12pm to 8pm Monday to Friday plus Saturday 9am to 2pm Week 2.

Entry salary £16,500 per annum for full time.

If you are interested and would like step up in your career please contact:

zoe.payne@search.co.uk or 01293 848159

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.