Incident and Change Manager ITIL, Reporting, Process c50k
Global Corporation seeks an Incident & Change Manager to take ownership of, and control both the Incident and Change Management processes and the team managing both critical areas across the enterprise and take actions to manage incidents that impact IT availability through guidance of IT operations teams throughout the data centre (Service Delivery, Server, Network, Application etc). Working within the ITIL Framework the Incident & Change Manager will manage P1 & P2 incidents, liaise with the Problem Manager to identify where major issues exist and work towards resolution, and own the Incident Management & Change Management processes amending where applicable to improve efficiency. Full Team Management will form a major part of this role including recruitment, appraisals, work load etc as well as overall delegation of P1 & P2 incident ownership. You will report to senior management on a monthly basis and need to create concise MIS reporting documentation, with the assistance of one of your admin team. We are searching for an ITIL focussed Service Delivery Professional who has worked within ITIL Frameworks and undertaken the role of either Incident Manager, Change Manager, Incident & Change Manager, ITIL Manager or Service Delivery Manager and who now seeks to continue their career within a stable, growing financial services organisation. You will possess strong analytical skills, be well organised, confident in your approach and able to engage IT teams and senior management. Located in the centre of Crawley, West Sussex offices are well situated for travel from Brighton, Eastbourne or from Croydon and many locations in Surrey or West London. Strong salary and excellent benefits package are on offer from this popular and stable employer.