Customer Service Assistant

Ontrak Recruitment
Crawley, West Sussex
17 Oct 2016
20 Oct 2016
Education, Support
Contract Type
Customer Service Advisor - Strike Action Temporary Tuesday 11th - Thursday 13th October £8.20 Provide outstanding customer service: travel information, passenger assistance and revised travel plansCompleting security checksMaking sure passengers are using the entire length of the platformMaking announcements on the hand held radio to stop passengers holding the doorsMaking sure the train services leave on time and in a safe mannerComply with all safety requirements, ensuring personal safety and that of others at all times.Communicate effectively with other staff and customers in the interests of safety and customer service using information systems as supplied.Respond to customer requirements and generate solutions by carrying out the customer recovery policy, keeping business needs in mind.Carry out emergency procedures as locally specified on your inductionAdhere to all policies, procedures, rules and regulations set out by the TOC This position includes shift work, the early shift is from 0600 - 1445 and the late turn is from 1445 - 2300. If you would like to apply for this fantastic opportunity, please respond via the link.