Customer Service Advisor

Crawley, West Sussex
17 Oct 2016
21 Oct 2016
Education, Support
Contract Type
Skills: Strong analytical and statistical skills, clear communication skills, customer service experience, graduate calibre Our client is an established but growing organisation that brings expert, market-leading services together for the benefit of their clients. With a wealth of experience in the publishing industry, their one-stop-shop offers everything that you need to reach and grow total audience. In today's evolving media landscape, magazines connect with their readers across numerous different channels. Our client's job is to connect a business brand with consumers in the most efficient, reliable and cost- effective ways. This is a young, vibrant and energetic organisation whom with growth have also won an award for "Service Support Provider of the year", therefore this is a fantastic opportunity for a bright, confident, driven and determined individual to join and grow an exciting company and industry. The Role The primary role of the job is to manage and develop the operational processes and administrative standards across Customer Services function, with the sole objective of maximising their business efficiency and delivering service excellence to their clients. Manage all customer payment processing and record reconciliation, including third party lead generators.Provide first point of contact for members of the front line Customer Services team in respect of payment processing queries.Creating documentations and spreadsheetsTaking and making telephone calls from/to customersAdministration for the marketing departmentProof reading Support the continuing development and architecture of business processes, ensuring maximum business efficiency across the Customer Services function. The Candidate The successful candidate will relish the challenge of working across a diverse portfolio of published brands, working closely with the marketing team and our logistical partners. You will have: Excellent interpersonal / communication skillsStrong organisational skillsThe ability to learn quickly from an intensive period of training.Highly competent IT skills, including Excel and data management softwareCreative and innovative approach to problem solvingPersuasive with the ability to identify and act on opportunities for improvementGraduate / Graduate Calibre; Marketing, communications, Business, Business Administration, Public Relations etc. For your information: Interested? Please send you CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Keywords; admin, customer service, customer contact, service, media, marketing, advisor, advising, orders, subscribers, paperwork, targets. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (UK) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.