Sales & Service Team Leader

C&M Travel
Crawley, West Sussex
17 Oct 2016
21 Oct 2016
Contract Type
SALES AND SERVICE TEAM LEADER - CRAWLEY - £20,0000 - £22,000 Excellent Commission This world leading travel organisation are looking for a Sales and Service Team Leader to lead and motivate their team of experienced Travel Consultants. Working closely with the Sales and Service Manager you will coach and develop the team and in turn increase sales and service. Sales and Service Team Leader Responsibilities Required: Increase sales and service as well as margin within the teamMonitor call volumes and resources within the teamAct as a role model for customer service and ensure the team deliver an outstanding customer experienceEncourage a high performing and fun sales environmentDevelop strong relationships with travel trade partners & take responsibility for any escalated calls or concerns Sales and Service Team Leader Skills Required: Proven experience in a Team Leader role within a call centreTravel industry experience would be advantageous but not essentialExcellent verbal and written communication skills with the ability to deal with complex customer issuesPositive role model for change and able to support teams through it Sales & Service Team Leader - Additional Information: Salary OTE £28k to £30kThis role requires shift workFree parkingExcellent staff benefits To apply for the role of Sales & Service Team Leader please email your CV to Lisa or Louise or call Don't keep a good thing to yourselfWe grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit