Customer Advisor JOB PURPOSE To deliver a high quality response to customer enquiries KEY TASKS AND ACCOUNTABILITES Provide a polite and professional response to customer enquiries by telephone, email and letter. Where possible take ownership of outstanding queries through to resolution within agreed timescales and maintain a complete record of all customer contact onto agreed systems Respond to customer complaints with the aim to resolve at first contact where possible. Where this is not possible, escalate as appropriate Undertake regular training to ensure that the information provided to customers is up to date and accurate Undertake general office support and administrative functions appropriate to the role. Understand and contribute to the development and delivery of personal and team objectives, including implementing improvements in office procedures and ways of working Participate in regular supervision and team meetings and an annual Performance Appraisal. Identify and address personal development needs through that process with the support of the Customer Care Supervisor To show a commitment to continuous development, to maximise your potential and ensure the efficient delivery of the Contact Centre service Feedback from progress meetings with Line Manager and colleagues Monthly reporting deadlines all met Customer/Client/Public Satisfaction results are analysed Relationships with Members are professionally developed PREFERRED QUALIFICATIONS Excellent written, verbal, listening, communication, interpersonal, and team-building skills. Ability to work in fast-paced environment and meet multiple priorities and deadlines. Demonstrated ability to pay attention to detail. Must possess excellent data entry skills (with minimal errors or omissions). Be able to work independently and with minimal supervision. High proficiency with computer applications. High school graduate; prefer some college coursework or associate's degree in business. Expert / proficient with computers, including good working knowledge of Microsoft Office Suite (Outlook, Excel, Access, PowerPoint, Word). Knowledge of GenSuite or similar database preferred. Knowledge of Worker's Compensation programs. At First Recruitment we understand just how important it is to secure the right people. That's why our commercial consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. This is a superb opportunity for a Customer Advisor looking to work for a reputable organisation.