Complaints Handler

Location
Warwickshire, Bedworth
Salary
£15500 - £18000 per annum
Posted
16 Dec 2016
Closes
13 Jan 2017
Ref
DGBEDXE160592
Contact
Domestic & General
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Do you enjoy speaking to customers?

Do you enjoy finding out the root cause of issues?

Do you enjoy resolving customer issues?

If you can answer YES to the above questions and you have the following experience then apply for our permanent, full time Complaint Handler roles today!

The successful candidate will join our Complaints Team, to manage, investigate, and resolve customer complaints in a timely manner - considering the customer journey at all touch points. Keeping TCF principals, the company promise and regulatory requirements at the heart of all decisions made.

So, what are we looking for?

  • Excellent verbal and written communication skills;
  • Ability to prioritise work and meet deadlines;
  • Ethical, focused on treating customers fairly;
  • Excellent attention to detail;
  • Respect for business and customers confidentiality;
  • Experienced objection handler;
  • Strong understanding of Treating Customers Fairly;
  • Experience of handling complaints in a volume driven environment;
  • Experience in Customer Service or similar customer facing roles.

Why join us?

Having recently placed in The Sunday Times Top 100, we are proud of our brand and its market leading position as we strive towards a vision of delivering a best in class customer service in a connected world.

With year on year growth our business is rife with opportunities, if being part of an exciting journey during a period of positive change appeals to you then we could be just what you are looking for!

Benefits:

As well as an opportunity to work in a fun and vibrant Office - our Complaints Handlers can benefit from the following:

  • 22 days holiday (not inclusive of bank holidays)
  • Comprehensive, in-house training
  • Opportunities for progression
  • Regular incentives
  • Free Wi-Fi / tea and coffee / fresh fruit for all employees
  • A friendly and social environment
  • A busy sports and social programme
  • Great local employee discounts at shops, restaurants, and more
  • Pension scheme
  • Free life assurance
  • Discount on our warranty protection coverage for you and your family members

If this sounds like the opportunity for you please don't delay in applying! We would love to hear from you!

Great People, Great Service

Domestic and General Group is the UK's leading provider of warranty protection for domestic appliances. Please note that we have a thorough referencing process, which include criminal record checks. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.