Account Manager with German
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
Global Corporate Payments (GCP) is a truly global service provider offering corporate payment and expense management solutions throughout the world to some of the largest and most demanding corporate clients. The GCP team has specialist expertise in account management, client development, implementation, MI and management consultancy. Expense management is GCP’s core business. GCP invests heavily in its business and uses its expertise and innovation to maintain competitive leadership. This is an office based GCG Manager Account Development role based in Brighton, focused on driving retention and growth within a defined portfolio of existing Germany GCG/MCG customers. This is achieved through the development of a close relationship with the customer base and focused challenger / consultative selling, ensuring new opportunity identification and subsequent maximum account penetration.
Principal Accountabilities: Working within the GCP Global Client Group, the objective of this role is to retain and grow the existing portfolio. This will be done through supporting the clients’ global and local objectives by utilising the full suite of GCP’s products, services and reporting.
- Retaining and expanding the existing relationship across a defined set of GCG Accounts to achieve annual scorecard goals
- Focus is on maintaining a high level of customer satisfaction
- Growth and retention
- Demonstration of strong “customer listening” and “challenger / consultative selling” skills to assist positioning and delivering the GCG value proposition
In addition, the successful candidate will need to be able to position the full range of GCP products, drive T&E and Non-T&E CV growth and services demonstrating clear and differentiated client value thereby ensuring that the relationship is entrenched. Day to day activities are, but not limited to all aspects of corporate card program from new applications for expansion into existing accounts to understanding and pro-actively responding to the key drivers of attrition.
The successful candidate will interface with various levels and divisions of American Express and the client. Emphasis will be placed on ability to work across multiple levels within the client’s organization in order to build and maintain business.
This role is to support our clients in Germany with some EMEA responsibility; therefore establishing comprehensive Strategic Account Plans and aligning them with HQ strategy will be necessary.
The role requires previous account management or sales experience and the ability to work with colleagues and internal departments and business units across Europe. This position does not have direct reports.
This position will require interaction with existing customers at all levels including Finance/Procurement Director and General Managers, by telephone.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
- Fluent in German and English – speaking/listening and writing
- Highly organised
- Proven challenger / consultative selling skills
- Highly customer-focused and results-oriented
- Strong communication skills
- Strong “Will to Win”
- Strong Negotiation skills
- Effective pipeline management
- Strong time and productivity management
- Relationship management experience, with a strong track record in retaining and growing business with clients
- Highly self-motivated
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.