Administrator - Order Management Executive - 9533
Position ID: 9533
Job Purpose and Summary
You will be required to process Desk Based Sales and Managed Print Service (MPS) orders. A high level of accuracy and organisation is required to manage two different types of customers and manual processes which are not supported by Oracle.
This environment requires someone with accurate skills to quickly and efficiently project manage the end of end completion of orders whilst complying with Company, contract and legal requirements.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Using the Pan European Order Management Order Check-list, of which training will be given, you will need to check and ensure all Sales Online quotations are complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order.
Schedule and plan order delivery in accordance with stock availability, standard lead times (including customer contractual SLAs), PDI capacity (if relevant), notifying and confirming the scheduled delivery week with the customer.
Check Salespeople's monthly commissions payments where appropriate.
Manage availability and conversion of products. Monitoring the order to delivery lead-time in accordance with the customer contract SLAs ( Service Level agreements)
The role will be a mix of working across a number of departments e.g customer credit, transportation, management of loan stock and conducting the appropriate checks with each order. Working to tight deadlines means that you need to use your skills in managing your time efficiently.
Once you become proficient at managing orders, you will be asked to attend customer review meetings to audit queries and recommend enhancements to services provided.
You will work as part of a team to make sure department objectives are met. Training will be given on the processes you will be using but any knowledge of Oracle would be beneficial, but not essential.
Use in-house reporting tools available in order to support day to day business requirements.
Assist and offer support towards training needs of newer and/or less experienced team members where requested.
You will have a supportive Team Leader to train you and help you achieve the targets to be achieved by the team. Your development is important to Canon and we encourage you to attend training sessions as required to advance your skills in this role.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Coming from a sales/customer service environment Sales and customer centric you will have accurate data entry skills and a passion for using your analytical skills.
Good working knowledge of Microsoft Package including Excel. Training can be given on Oracle.
You will need
This role is very much a team role, we expect those in the team to contribute to create a winning team. Great for those seeking an opportunity to create solutions to problems and enjoy working in a fast paced environment, where their drive and passion to produce excellent customer service is exemplary. You will have the support of your Manager but we encourage you to own the responsibilities in this role so you grow and develop.
Salary: £21,651 - £22,854 + 5% bonus - full time and permanent role
Location: Reigate, Surrey
Closing date - 8 September 2017 please apply as soon as possible
25 days holiday
Company Pension Scheme
Subsidised staff restaurant
Free Car Parking
No Agencies please
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company.
Expect the Exceptional.