B2B Servicing CCP - German Speaker
The B2B team is a dynamic and fast growing team that looks after multiple products over the whole of the EMEA region. In this role you will assist in the end to end processing of our B2B clients and merchants requests. You will work on requests from our internal & external clients.
You will liaise with our colleagues in other areas such as GCP, GPM & GMS. Due to the nature of the role you will need to have an excellent Growth Mindset as well as having a flexible & adaptable approach to your own work. Being part of a multi-functional team you will be working on different tasks and may need to re-prioritize your work according to our business & client’s needs.
Responsibilities include (But are not limited to):
- Inbound & outbound call handling.
- Customer service & maintenance functionality.
- Email management.
- New accounts processes e.g. client, card & merchant set-ups.
- Reconciliation of accounts.
- Risk & credit management.
- B2B knowledge an advantage.
- Globestar or Genesis knowledge an advantage.
This role may be subject to additional background verification checks.
- Excellent communication skills along with problem solving skills.
- CAS, Globestar, Merchant, or TSYS system experience an advantage.
- Microsoft system knowledge an advantage.
- Corporate or Merchant experience an advantage.
- The ability to work within tight timeframes.
- German language essential.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on email@example.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).
Schedule (Full-Time/Part-Time): Full-time