Technical Negotiator - Complex (Leicester)

Location
Leicestershire, Leicester
Salary
company bonus, pension + more!
Posted
06 Feb 2019
Closes
06 Mar 2019
Ref
LF2178
Contact
Hastings Direct
Function
Call Centre
Contract Type
Permanent
Hours
Full Time

Hastings Direct - Technical Negotiator - Complex

We have a fantastic opportunity within our Claims Department for a Technical Negotiator dealing with a variety of Complex/Multi Track Claims. This role would suit experienced Claims Negotiators with knowledge of claims over the value of £25k who are looking for an exciting new challenge in a fast paced, dynamic business in the heart of the City Centre.

The Role

The Technical Negotiator will proactively manage a portfolio of cases of complex claims, investigate liability and third party presented quantum claims and agreeing fair outcomes within policy and legal liability. This would include maintaining an awareness of third party behaviours and changes in relevant legislation to understand the market place and handling approaches to provide suggestions for improvements.

Your remit will include the following;

  • Gathering of information to enable early arrival at the correct liability decision giving consideration to economic settlement, pro-actively securing appropriate recoveries to limit business exposure
  • Settle Third Party Claims within financial handling authority to achieve the optimum claims settlement using department and best practice strategies, whilst giving appropriate consideration to avoidance of unjustified litigation and unnecessary spend
  • Ensure that any cases that are over authority are referred appropriately and within agreed timescales
  • Identify potential fraudulent cases and liaise with the relevant departments to combat fraud
  • Negotiating between the policyholder, solicitors and third parties to get the best outcome for our customers
  • Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of treating customers fairly and internal processes and procedures
  • Manage and maintain effective relationships with internal and external stakeholders to ensure Service Level Agreements, internal and external policies and governance are adhered to
  • Provide excellent referral responses providing coaching/mentoring for Claims Negotiators where required
  • Provide support to the Coaching Team/Team Leaders to assist in the development of Claims Negotiators using experience and knowledge gained in role

About Us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

Required Experience

  • Motor Claims experience dealing with cases in excess of £25k
  • Technical Claims knowledge to the required level within the Competency Framework
  • Excellent problem solving capabilities
  • Active listening skills
  • Ability to manage own workload
  • Strong relationship building skills
  • Strong verbal and written communication skills
  • Good level of commercial awareness
  • Insurance Based Qualification (Cert CII etc.) is highly advantageous
  • Knowledge of litigation process (Fast Track/Stage 3) is beneficial

Benefits For You

Please find some of the great benefits we offer here at Hastings Direct:

  • Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application -
  • Up to 5% bonus earning potential
  • 25 days holiday
  • Life assurance
  • Competitive pension
  • Flexible benefits (e.g. buy or sell additional holiday)
  • Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.