Retail Supervisor

Full Time - 39 hours working any 5 out of 7 days a week

Tilsmore Court, 89 High St, Heathfield TN21 8JA

We are an award-winning family run business, where you are a name, not a number and you have the ability to speak directly with the Board of Directors at any time over any matter. We continue to grow and now have over 149 stores around the country. Dedicated to providing the best animal welfare in the industry, our Retail Supervisors are friendly, knowledgeable and self-motivated with many progressing internally and achieving great careers, all but one of our Senior/Board team have been promoted from the shop floor.

Retail Supervisors at Pets Corner have a genuine enthusiasm for people and pets, creating a positive shopping experience that means our customers return again and again. Naturally able to engage with people, our friendly and positive Retail Supervisors demonstrate leadership qualities and have the motivation to learn more and train others.

The role of Retail Supervisor will include:

• Ensuring our animals are well cared for, safe and healthy
• Leading by example by demonstrating a hands-on approach to motivate and train the team
• Key holding responsibilities
• Standing in for the Shop Floor Manager
• Processing cash and card transactions and cash up and banking duties
• Checking deliveries and notifying of discrepancies when applicable
• Delivering exceptional customer service at all times
• Only ever selling pets once sure that the prospective new owner totally understands the pet’s requirements
• Recommending products and services to customers
• Making sure products are well presented and clean with a good shelf life
• Maintaining high standards of stock control
• Keeping up to date with promotions and ensuring shelf labels are up to date

Essential skills required for the role of Retail Supervisor:

• Leadership and management qualities
• The ability to motivate others
• Unrivalled passion for animals and their welfare
• A confident, positive and helpful attitude
• A desire to genuinely get to know our customers and their pets, building strong relationships and going ‘the extra mile’ when required
• Strong customer and team focus with excellent communication skills
• The ability to confidently handle cash and card payments
• A thirst for continued training including product knowledge, pet welfare policies and professional development
• The drive and determination to work equally well as part of a busy team and under own initiative

Why join us?

Pets Corner has become a larger company however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so.

Benefits of becoming a Retail Supervisor with Pets Corner:

• 35% discount on accessories, 25% on food
• Continuous training and development via our world class in-house training programme and external courses
• Opportunity to earn performance related bonuses