Are you passionate about customer service and flourish when it comes to multitasking and being hands on? Excellent at administration and able to prioritise? Do you have what it takes to exceed customer’s expectations? Have a passion for the construction industry? Then take a look at the new role that we are working on for our client based in Horsham. This is an excellent opportunity for a Hire Desk Coordinator!

Key Responsibilities & Tasks:

* Receiving enquires over the phone, face to face or via email.

* Sending of quotes and following them up

* Completing enquiry forms for new customers

* Taking payment

* Verifying of customers addresses and identification

* Organising delivery and collection of the plant

* Collating all necessary paperwork and instructions for the drivers

* Dealing with breakdowns

* Liaising with internal teams such as finance, workshop and the drivers

* Producing purchase orders

* Discussing insurances with customers

* Maintaining regular contact with customers

* Complaint resolution

* Keeping the database up to date

* First line support for potential customers.

Personal Profile:

* Confident and friendly telephone manner.

* Tech-savvy; confident with Microsoft Office and an excellent understanding of the internet.

* Outstanding attention to detail

* Logical thinker – loves problem solving.

* Outstanding customer service skills; providing a top notch service to customers on the phone, face to face and via emails.

* The ability to working under pressure and multi-task

Benefits:

* £19,000

* 07.30 – 17.00

* Free Parking

* Full training provided

Does this sound like your new dream role then please send your CV today!

Harris Lord are acting as an Employment Agency in relation to this role.

Hire Desk Coordinator, Hire Desk, Coordinator, Admin, Administration, Purchase Orders, Quotes, Sales, Customer Service, Horsham, face to face, enquiries, logistics