Domestic & General launch new career development programme
Published: 01 Sep 2015 By Domestic & General
One of Brighton’s largest employers has launched a new career development programme, YOU, for its 900 employees.
The YOU framework has been put together by leading warranty providers Domestic & General and will be rolled out across the business’ four UK offices this month. It will be adopted by all team members to track their personal career development.
Lynne Swinson, Group Learning & Development Manager for Domestic & General, said: “We are committed to continually ensuring that customers have the very best experience with Domestic & General, every step of their journey. From contact centre workers to line managers, our employees play a key role in this core value.
“Our goal is to be a truly high performing organisation for the benefit of our customers, clients, shareholders and our employees, and that means we all need to be great leaders in the way we work.
“The YOU framework represents those behaviours that we believe will help us drive outstanding performance across the Group.
“As our organisation grows, we’ll need to keep in touch with the changing needs of our customers and clients through innovation and excellent service, and to keep delivering on our promise to take the worry out of breakdowns.
“Each member of our team has a role to play in achieving this and that’s where YOU comes in.”
The YOU framework comprises three aspects of leadership – leading self, leading others and leading business – that surround the core values of Domestic & General. It will provide a greater understanding of how each individual can develop skills essential to their current role and help them to develop a long-term career goal.
Lynne said: “Training and development is something we value and YOU is one of the ways in which we invest in our employees and look at their long-term potential.
“It’s important for our employees to know there are real opportunities for them to progress, and as a business, we are committed to helping them reach the next level in their career.”