Progression at Domestic & General

Domestic & General are actively looking for inspiring, engaging and experienced Team Leaders to join our office in the heart of Brighton. Here, we look at four current Domestic & General employees who have progressed from Team Leader positions into new roles – showing that a Team Leader role is just the start of a successful career with us!

Tom, Operations Manager

TOM

What is your current job title and what do you do?
I’m an Operations Manager and am responsible in ensuring that we meet and exceed the expectations of both the business and our clients, by delivering great customer service and sales results. I achieve this through managing, motivating and developing my Team Leaders, enabling them to create high performing teams.

How long have you been at D&G?
I’ve worked at Domestic & General for 14 years, spending most of that time as a Team Leader. 

What advice would you give someone looking to progress at D&G?
Take ownership of your own progression! Share your aspirations and vision of the future with your line manager, so they can support you with a meaningful development plan. Crucially, you need to be a role model and shining example within your team - this helps you build a strong reputation which will lead to opportunities and extra responsibilities.

And finally, how does your experience of being a Team Leader help you in your current role?
It helped me understand the various challenges and pressures that come with the role, so that I can support my Team Leaders in overcoming them and reaching their own potential. It’s also helped me to understand what my Team Leaders might need from me for support and their growth. It’s given me a broad perspective and understanding of our business and clients and has certainly helped me to build relationships with a large network of talented and experienced people across the business, who I can always call upon for their knowledge and expertise! 

Sarah, Learning Specialist

SARAH

What is your current job title and what do you do?
I’m a Learning Specialist within Learning and Development in Brighton. This means I deliver training to new agents to the business and well as upskilling training. I write, develop and create material and then deliver it to the intended audience, with the help of the rest of my team.

How long have you been at D&G?
I’ve been working for Domestic & General for 6 years. 

What advice would you give someone looking to progress at D&G?
The advice I will always give those looking to progress is to talk to those who work in the area you are interested in, work out any additional skills you would need and think of how to gain these within the role you’re currently in. Domestic & General is a great business for self-development and progression and there’s always scope to develop further if you want to.

And finally, how does your experience of being a Team Leader help you in your current role?
It was hugely beneficial – it gave me a great understanding of the departments that I train for, allowing me to best prepare our new starters for their new roles. My time as a Team Leader also allowed me to grow and enhance my people and communication skills and develop management skills that I did not already have, which is always useful when managing a group of people in the training room.
 

Sean, Contact Centre Business Manager

SEAN

What is your current job title and what do you do?
I’m a Contact Centre Business Manager. I have exposure to most key changes within our operation and it’s my job to support the delivery of these ongoing projects. It’s a varied and diverse role that impacts the entire business and provides a great level of insight into how the Contact Centre works and allows you to have a positive impact on getting things right.

How long have you been at D&G?
I have been with Domestic & General for just over two and a half years.

What advice would you give someone looking to progress at D&G?
Domestic & General is a big business with so many opportunities. There are always new roles being advertised internally and if you want to progress you should visit our other sites, meet new people, make contacts and most importantly, make a name for yourself.

And finally, how does your experience of being a Team Leader help you in your current role?
It enabled me to broaden my horizons and see new ways of working. The Team Leader role is fundamental in any Contact Centre, giving you good exposure into the day to day running of the business. It provides an excellent starting point for a career with us, providing you with knowledge and a foundation that is necessary to engage in high level discussion and ultimately progress in any area.
 

Sophie, Deputy Operations Manager

SOPHIE

What is your current job title and what do you do?
I was recently promoted from Team Leader to Deputy Operations Manager in our Sky department. My new role is to support the Operations Managers in the day to day running of the department and generally lead from the front! I’m responsible for influencing change, supporting and mentoring the Team Leaders and doing whatever I can to increase the performance of the department.

How long have you been at D&G?
Almost 5 years now, after joining as a Contact Centre Agent in 2014.

What advice would you give someone looking to progress at D&G?
Passion, energy and engagement are what matter most. It doesn’t matter if you haven’t been to university or got certain qualifications; if you apply yourself, give 100% and make the most of every opportunity, you can truly shape your own career path at Domestic & General.

And finally, how does your experience of being a Team Leader help you in your current role?
I’ve always had natural leadership skills and I love working with people, especially in helping them develop and achieve their goals. My time as a Team Leader helps me be better at leading our current Team Leader population. I can share my insights and experiences with them to help them reach their full potential, whilst creating an engaging and exciting culture within our Brighton office.


For more information on the roles at Domestic & General visit careers.domesticandgeneral.com

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