Domestic & General

About Domestic & General

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Domestic & General is the UK's leading specialist provider of appliance breakdown and warranty protection. We provide repair protection for central heating systems and home emergency services supported by more than 2000 dedicated employees in the UK, Europe and Australia.

Last year, our support services conducted over 11 million telephone conversations and posted 47 million items of mail. We processed over 1.5 million claims covering 7.5 million appliances securing our place as the largest provider of appliance breakdown protection in the UK.

Our core products are warranty protection on domestic appliances, electrical equipment and gas central heating systems. Other operations supply inbound and outbound volume contact centre services.

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Contact Centre Careers

Customer service is at the heart of everything we do. As a contact centre agent, team leader or manager you'll act as an ambassador for Domestic & General contact centres.

Based in our busy Brighton office you'll join a team of hard working contact centre professionals where you will interact with our customers and be the first point of contact for enquiries and calls.

We actively look for a range of transferable skills within our contact centres including a sales background, not just call centre experience.Whatever you want from your career, we have something to offer you.

Our commitment to equality & diversity

We are a diverse workforce and value our people for who they are and what they contribute to our organisation. We aim to attract the best people and use their talents effectively by recognising, understanding and valuing the differences that exist in our society.

We are an equal opportunities employer, which means we treat people fairly and never discriminate in our recruitment process. We value our employees equally, regardless of sex, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment, or marital/family status.

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