Sales Administrator: IT Document Solutions

Job Title: Sales Administrator

Start: ASAP

IT Document Solutions is an award-winning, trusted provider of managed technology solutions to businesses across the UK. Our mission is to help clients to achieve the best value from their office technology by improving efficiency, boosting productivity and championing automation.

We are looking for an excellent Sales Administrator to support our very busy Sales Team and take ownership of the Sales Ordering Process. This comprehensive role requires someone with strong organisational, communication, and multitasking skills, capable of maintaining accuracy and providing support to both customers and internal teams. The ideal candidate is meticulous, customer-focused, and able to manage high workloads efficiently.

Key Role Expectations:

• Process Ownership: Take charge of the Sales Ordering Process from start to completion, ensuring smooth flow and readiness for billing.
• Customer, Supplier and Team Communication: Maintain strong communication channels with customers and team members, providing updates, handling inquiries, and ensuring satisfaction.

Required Skills and Responsibilities:

1. Adherence to Quality Procedures: Ensure all procedures are followed accurately, including reporting, conducting audits, and resolving any issues that arise.
2. Internal Inquiry Management: Respond efficiently to internal queries related to pricing, stock availability, and the status of ongoing orders.
3. Order Processing: Process and prepare orders accurately and quickly, ensuring everything is ready for billing.
4. Stock Management: Monitor and manage incoming stock, keeping stock sheets current and accessible.
5. Supplier Collaboration: Work closely with suppliers to ensure that orders are fulfilled on time and any potential issues are pre-emptively resolved.
6. Customer Service: Deliver exceptional customer service by proactively solving issues, following up on outstanding matters, and keeping all parties informed.
7. Documentation: Ensure all relevant documentation is completed accurately and stored in the correct customer files.
8. Order and Invoice Processing: Carefully handle orders, invoices, and related contract documentation with precision and care.
9. Task Balancing: Maintain an organised approach to handling phone calls, in-person interactions, and administrative responsibilities.
10. Team Support: Be ready to assist the Sales Team and Operations Manager whenever and wherever needed.  

Please submit a CV and covering letter to contact@itdocumentsolutions.com.