Customer Services Apprentice

Portslade, East Sussex
£6.00 per hour
26 Sep 2016
24 Oct 2016
Contract Type
Full Time

Job Title: Customer Services Apprentice

Reports to: Luke Hardy/Charlie Dew

Location: Brighton and Portslade

Hours: 30 hours per week

Contract: 12 months

Salary: £6.00 per hour

An opportunity to work in a dynamic busy environment and gain valuable Customer Service and Administration experience. Swim UK are dedicated to developing their team through extensive training opportunities and alongside the NCFE Level 2 Diploma in Customer Services there would be the opportunity to qualify as a Swimming Teacher or Fitness Instructor. 

Principle Accountabilities:

  • Handle incoming and outgoing telephone and email enquiries efficiently
  • Maintain and update the website, social media (Facebook and Twitter) and all other marketing mediums as required
  • Answer live website enquiries on Live Chat system
  • Assist in sign-up sessions for funded learners 
  • Monitor bookings in order to maximise attendance levels, and increase bookings as required in line with targets and profit margins
  • Assist in the booking of venues for Swim UK courses
  • Market classroom learning (courses for job seekers) within Job Centres and other locations
  • Develop mail merges to market information and update of learner/organisation databases – Mail chimp marketing emails – creating and tracking
  • Assist in the preparation of course materials and registers prior to course start
  • Logging, recording and posting all certificates
  • Update Customer Relations system (Take a Byte) with learner information 
  • Ensure that all work is scheduled in a timely and efficient manner meeting all needs and deadlines

Desirable Requirements:

  • Solid IT skills, including the use of social media
  • Exceptional communication skills, both verbal and written
  • Confident speaker to groups and individuals
  • Ability to build relationships with associates and colleagues
  • Excellent time management skills
  • Ability to work under pressure and prioritise workload
  • Ability to work towards targets and deadlines 
  • Flexible, hands on and positive attitude
  • Willing to commit themselves to a young, exciting and rapidly expanding business.

Hours: 30 Hours per week Flexible between - Monday to Friday, 09.00-17.00

Salary: £6.00 per hour

Annual Leave: 20 days per annum (rising to 25 days after 2 years)

Health and Safety rules and other statutory rights must be adhered to at all times.


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