Customer Representative

Bexhill-On-Sea, East Sussex
£15810 - £18870 per annum + benefits
27 Sep 2016
25 Oct 2016
Hastings Direct
Call Centre
Contract Type
Full Time


Hastings Direct is one of the UK's fastest growing insurance providers, and we are currently looking for enthusiastic, customer focused individuals to join our Customer Service teams in our Bexhill head office.

We offer a competitive starting salary of £15,810 per year, which will increase to up to £18,870 as you develop and progress within the role. You will gain the core knowledge required to progress your career within a sales and service contact centre environment.

Our centre is open from 8am to 9pm Monday to Friday, 8am to 5.30pm on Saturdays, and 9am to 5pm on Sundays. You will be required to work some evenings and weekends, in order to be there for our customers when they need to talk to us, but your working pattern will be provided in advance.

The role

Our new business sales teams are first point of contact for potential customers who would like obtain or discuss an insurance quotation, and our customer service teams speak with existing customers regarding any policy queries that they may have. You will spend varied, interesting days gathering information from our customers over the phone, drawing on your excellent customer service skills to ensure that every customer is treated in a refreshingly straightforward way.

Skills, knowledge & behaviour

No insurance experience is necessary; we will invest in your training from day one, and continue to support your development throughout your career with us.

We look for individuals who are comfortable talking to people over the phone, with the ability to build rapport easily, and who have active listening skills. You will also need to have experience and be comfortable with using a PC and keyboard, as this will form a core part of your role if successful.

You must enjoy working in a fast paced environment, motivated to achieve positive results and targets, and have previous experience of working with customers.

Other benefits!

We provide you with 23 days annual leave, a competitive pension scheme, access to our Rewards database, which provides discounts for hundreds of retailers. We also have free onsite parking, and provide a wide range of other working benefits, such as childcare vouchers and health cash plans.

So if you'd like an exciting new role in a vibrant, fast paced and friendly environment, please get in touch today!