Apprentice Customer Support Advisor

Worthing, West Sussex
£300.00 per week
06 Oct 2016
24 Oct 2016
Contract Type
Full Time

This is an excellent opportunity to join an Award Winning International Company, working as part of a team, on their Customer Helpline, helping customers with their queries. 

Reporting to the Shift Manager, duties include:

  • Helping customers solve user and technical issues regarding their traditional and new products
  • Answering questions from existing customers and prospective customers about the features or capabilities of their traditional or new Products
  • Liaising with third parties to ensure seamless product returns for repair or servicing
  • Data entry via its main business operating system (SAP) and web based customer service operating systems
  • Facilitating customers to purchase spare parts for their New Media and Core Product

Skills required:

  • Develop excellent customer service skills
  • Have the ability to be a good listener, and to really understand a customer problem or question to help them resolve it
  • Have the ability to maintain a good working rapport with customers as well as fellow colleagues
  • Have an interest in Wi-Fi,/Bluetooth/Hi Fi product functionality
  • Develop an excellent telephone manner
  • Excellent writing skills, (email, documentation etc.)
  • Additional languages (German/French) would be an advantage but not essential.
  • 5 x GCSE’s at A-C or A level education is required

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