Contact Centre Agent

Surrey, Reigate
market-leading benefits package
07 Oct 2016
04 Nov 2016
Ben Davis
Call Centre
Contract Type
Full Time

Call Centre Agents
Reigate, Surrey
£16 - £18K Full time

Our client is looking for Customer service agents to work in a busy call centre, within a friendly and professional team based in Reigate.

You will:
* Mainly be taking inbound calls relating to a variety of occupational pension schemes
* You may be required to answer queries via telephone and email and be asked to provide support to the administration and customer service team
* Hit individual (KPI of 50 calls per day) and team targets
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/members' needs and to promote the brand
* Make outbound calls when required

* Contact centre experience required
* Pass at C or above for Maths and English at GCSE or equivalent
* Able to work to a high level of accuracy
* Able to work well under pressure and meet targets
* Interpersonal skills to include good written and verbal communication
* Computer literate
* Excellent customer service skills and a positive, customer focused attitude
* Experience in pensions administration would be an advantage

- Great salary
- Subsidised in house canteen
- 7% pension increases to 10 with employee contribution
- 10 x salary Death in Service
- 26 days holiday Plus bank holiday
- Private medical insurance
- Flexible benefits scheme
- Excellent company progression

If you are interested in working as a customer Service Agent for a well known and reputable business please apply now or send your CV to

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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