Claims Customer Service Representative - Bexhill
Claims Customer Service Representative We are looking for talented, enthusiastic and customer focused people to join our claims customer service teams in our Bexhill head office to start in October 2017.
Are you passionate about helping customers? Do you enjoy delivering an amazing customer experience? Do you want to be part of a growing team that is friendly, sociable and fun? Then we want to talk to you! Hastings Direct is a fast growing, agile, digitally focused general insurance provider to the UK market, with over 2.6 million customers and employing over 3,000 colleagues at sites in Bexhill, Leicester and Newmarket.
So, what will you be doing as a Claims Customer Service Representative?
Our Claims Customer Service colleagues will be working within the Claims Customer Service department, supporting colleagues, customers and suppliers with general claims queries.
· You will be the first point of contact for customers when they need to speak with us about their claim
· You will be responsible for resolving customer queries first time, through a variety of channels such as
phone, email, online and post
· You will focus on helping customers ensuring that all of their queries are resolved as accurately and efficiently
· Here at Hastings, no two conversations with our customers are the same and will range from servicing our customers through their claims journey to supporting suppliers queries
· From day one, you will start your journey on a refreshing, straight forward career plan that works for you!
We pride ourselves on our training and straight forward 'on the job' coaching, which will be hand from day one and throughout your journey with us.
We're looking for talented people who:
- Are confident on the phone with resilience and tenacity to keep going
- See the solution in a problem Enjoy working with people
- Thrive on delivering a refreshing customer service over the phone, with the ability to easily build rapport with colleagues and customers
- Are an active listener with strong communication skill
- No insurance experience is necessary; we will invest in your training from day one, and continue to support your development through your career with us.
What will you get in return?
- A competitive starting salary of £16,670 which will increase as you develop and progress within the role up to £19,250.
- A personable, refreshing and straightforward plan to support your development through your career at Hastings Direct
- 23 days annual leave
- A competitive pension scheme
- Company bonus scheme Working benefits, such as childcare vouchers and health cash plans
- Access to our rewards database, which provides discounts for hundreds of retailers!
- Free onsite parking
Please note that our customer contact centre is open from 0800 - 2000 Monday - Friday, 0900 - 1730 Saturday and 09.00 - 17.00 Sunday. As a full time Claims Customer Service Representative you will be required to work a combination of days, evenings and weekends, in order to be there for our customers when they need us, but your working pattern will be provided in advance.
If you are passionate about supporting with customers and are seeking a role in a vibrant, professional and friendly environment, then we want to hear from you today.