Technical Claims Team Leader- Leicester

Leicestershire, Leicester
02 Jan 2018
30 Jan 2018
Hastings Direct
Customer Service
Contract Type
Full Time

Are you passionate about leadership? Do you have the skills to grow people and performance? Are you looking to be a part of an ambitious, rewarding and vibrant working environment? Then look no further! We are currently looking for a Team Leader to join our Technical Claims Department in our Leicester Office.

Hastings Direct is a fast growing, agile, digitally focused general insurance provider to the UK market, with over 2.7 million customers and employing over 2,700 colleagues at sites in Bexhill and Leicester. We have built our business by championing the customer by providing refreshingly straightforward service and products directly to the public.

As a Team Leader you will:

  • Set and manage a colleagues annual and monthly objectives
  • Ensure that a colleague receives a monthly 121 to address performance
  • Manage all HR related issues in line with the practices expected by the business
  • Ensure that annual PDRs are conducted within time frames expected by the business
  • Provide monthly coaching and development plans
  • Deliver effective monthly meetings
  • To liaise with the relevant authorities in training to ensure that each colleague is receiving the right level of support and training

In order to be considered for this role you will have:

  • Excellent communication skills and attention to detail
  • Proven ability to lead a team (preferably within a contact centre environment)
  • Proven track record of driving results and meeting and exceeding targets
  • Committed to self-development and development of colleagues
  • Excellent commercial awareness and decision making
  • Strong analytical skills
  • Previous insurance or claims experience is desirable.

In return for your skills and experience, you will receive a competitive salary along with up to 5% annual bonus, up to 3% contributory pension, life assurance, along with Hastings Direct discounts and reward schemes, with the opportunity to progress and develop.

If you are passionate about working with others and have the drive to succeed, then we want to hear from you!