Retail & Tours Assistant in Ditchling, East Sussex

Ditchling, Hassocks
06 Mar 2018
16 Mar 2018
Contract Type

Retail & Tours Assistant

This role is available as 1 x full time or 2 x job sharers - total of 37.50 hours per week including regular weekends, some evenings when required and overtime opportunities.

Applications close date  :  Friday 16th March

Responses by  :  Friday 23rd March

Wine industry experience/qualification not essential but hospitality or retail experience preferred.

This role reports to the Retail & Events Manager (R&EM).  The key requirements of this role are to engage with consumers on behalf of Ridgeview both at the winery and off-site and complete a wide range of auxiliary tasks that accompany the role.

Job Functions

  • Engaging with customers and conducting cellar door wine tastings
  • Developing relationships with customers
  • Processing sales including till and cash responsibilities & invoicing
  • Replying to retail enquiries via telephone, email or written correspondence
  • Service of food, drinks and general hospitality including setting up, clearing down and light cleaning
  • Day-to-day administration for the retail department including use of CRM systems
  • General cleaning, tidying and maintaining of the retail area as required
  • Assisting with the organisation of tours and tastings
  • Ensuring high levels of customer satisfaction through excellent sales service and outstanding visitor experiences
  • Maintaining a clean, tidy and fully stocked retail area
  • Organising and executing shipments of wine (UK, Europe & International)
  • Assisting in the recording and collation of visitor data
  • Hosting public and private tours following successful completion of in-house training
  • Driving cellar door sales and tour bookings to assist in reaching retail team targets
  • Service of food, drinks and general hospitality at Trade functions including setting up, clearing down and light cleaning
  • Representing Ridgeview both at on-site and off-site at consumer and trade events
  • Use of Computers, including Microsoft Office Suite

This job includes some manual lifting when stocking-up and assisting customers, so the ability to lift cases of wine weighing up to 12kg is required.

Please email your CV to

Similar jobs

Similar jobs