Customer Service/Customer Care Assistant

Gatwick, West Sussex
£8.27 - £8.77 per hour
29 Mar 2018
26 Apr 2018
Customer Service
Contract Type

We have a variety of hours available for this role including full time earlies and late shifts, nights only and part time earlies only.

Wilson James are recruiting multiple Customer Service/Customer Care Assistants for permanent roles based at Gatwick Airport. You will be responsible for providing assistance to customers who requested additional assistance throughout the Airport.

Are you looking for a fulfilling role whereby you can make a difference to someone else’s travel experience? Do you like helping people? Are you a natural people person?

To fulfil this role you will need to demonstrate a natural flare for communication, have a passion for helping people and show empathy towards others. You will also need to hold a Full Driving License.

Day to day, you will be assisting customers that request assistance for a range of reasons. Full training will be provided. We are especially interested in candidates that have a background in care. This is also a great opportunity for applicants that feel they have the required customer service skills and have the desire to work in this environment.

Typically, your role will include:

·         Meeting and greeting customers within the designated areas of the airport, communicating to reassure them of their travel plans.

·         Transporting customers to and from different areas as required, using manual wheelchairs or electric buggies.

·         Recognising customers that have non-physical additional needs. Providing assistance and comfort to ensure their experience is memorable.

·         Assessing your customor needs through effective communication and performing your duties with an accurate eye for detail and responding accordingly.

·         Using IT handsets and radios to update movement control.


Required Skill/Experience:

·         Full driving license

·         Demonstrate excellent customer service.

·         Excellent communication skills with an empathic nature

·         Self-motivated and reliable with a conscientious approach to the Safety and Security aspects of your role and others around you.

·         Must be able to lift passengers in accordance with manual handling guidelines (Full training will be provided)

·         Basic IT Skills

·         Demonstrate the ability to think and act quickly in emergencies or under pressure;

·         Able to deal calmly and confidently with all demands from the public.

·         An understanding of the principles of equality and diversity in relation to customers’ needs.

·         You must be able to speak and read English language fluently to adhere to company notices, staff briefings and individual instructions provided to you, which will affect your working duties.

·         Do you hold a Full Driving License?

·         How many years of Customer Service experience do you have?

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