Call Centre Agent

Redhill, Surrey
£16000.00 - £19000.00 per annum
02 May 2018
30 May 2018
Heidi Chapman
Call Centre
Contract Type
Full Time

Call Centre Agent - Redhill/Reigate, Surrey
Salary £16,000 - £19,000pa
Search Consultancy is actively looking for a contact centre agent to join a leading global advisory, broking and solutions company. Our client delivers solutions that manage risk, cultivate talent and optimise benefits. They have been established since 1828 and are consistently growing due to their success.
* 25 days holiday + bank holiday, you also have the option to buy more holidays.
* Subsidised canteen
* Annual bonus
* Discounts
* Pension with 7% employer contribution
* Discount vouchers

Hours of work:
Monday - Friday; 9am till 5pm (35 hour week)

The job;
* Answering Inbound calls and respond to queries to set service standards
* Provide an efficient and professional service to meet all client's needs
* Communicate via email
* Make outbound calls when required
* Forward on escalated calls in the correct manner
* Hit individual and team KPI's

Have you got the following experience or skills?
* Previous experience in a call/ contact centre
* Empathy and sensitivity to deal with distressed customers
* Ability to work to a high level of accuracy
* Excellent customer service skills preferably previous experience
* Thrive under targets
* Have a positive customer focused attitude
* Good knowledge of IT
* Do you have a C or above in Math and English (or equivalent)

Are you passionate about customer service?
Want to work for a company where you can progress?
Experience working for a leading employer
How about a subsidised canteen on site?
Tired of working weekends and just want to do Monday - Friday?

Then we want to hear from you! Please apply online now….

Job Title: Contact centre agent - Customer service, Inbound, Call Centre, Pensions
Job Type: Permanent/ Full time
Industry: Pensions and Customer service
Location: Redhill + Reigate, England
Salary: £16k - £19k+ annual bonus

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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