Customer Service Advisor

Redhill, Surrey
Up to £18560.00 per annum
02 May 2018
30 May 2018
Heidi Chapman
Contract Type
Full Time

Customer Service Advisor (Insurance)
Full time position
Salary: £18,560 plus bonus

Search Consultancy is actively looking on behalf of our client for a Customer Service Advisor. Our Client is a rapidly growing specialised Insurance company located in Redhill. They are seeking an experience Insurance Customer Service professional to join their expanding friendly and lively team. This is a fantastic and rare opportunity that will require you to work Monday-Friday.


* Yearly social events, including Christmas party and office activity days
* Monday - Friday
* 22 days annual leave
* Pension scheme
* Access to Medicash
* Company performance bonus scheme

Main Duties and Responsibilities:

* Maximise inbound sales and achieve KPIs set by your team leader
* Receive inbound calls from new and existing customers
* Ensure that service levels and call handle rates are met/ exceeded
* Respond constructively and professionally to customer queries
* Make sure an accurate record is kept using the note facility on the internal system
* Maintain a full working knowledge of products, services, discounts and promotions
* Adhere to all compliance set within the insurance regulated bodies.

Skills and experience required:

* Minimum education standard of Mathematics and English GCSE at Grade C or above
* Previous Insurance background
* Previous Call Centre background
* Good numeracy, literacy and attention to detail
* Effective communication skills & attention to detail
* Strong organisational skills & able to use initiative
* Have strong IT skills
* Be able to prioritise workload
* Great attitude for learning
* Team player
* Ability to work under pressure
* Energy and drive with a passion for delivering excellent customer service

Successful candidate will be subject to credit and background checks

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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