Senior Call Centre Agent

Surrey, Reigate
£20000.00 - £26000.00 per annum
22 May 2018
19 Jun 2018
Heidi Chapman
Contract Type
Full Time

Senior Call Centre Agent - Call Centre
Permanent: £20,000 to £26,000 per annum

Senior Call Centre Agent - Call Centre
Permanent: £20,000 - £26,000 per annum (depending on experience)

If are you looking for an exciting new Senior Call Centre Agent position in Redhill/Reigate with great future opportunity then we would love to hear from you!

My client leading global advisory, Broking and Solutions Company and are looking for experienced Senior Call Centre Agent with a proven track record in delivering outstanding customer service and coaching others to produce high performing teams. As the successful candidate you will be a driven individual who works well under pressure and enjoys the pace and atmosphere of a busy contact centre.

Your responsibilities would include:

* Manage, coach and develop a team of Customer Service Advisors to ensure quality and productivity targets are met through monitoring of KPIs and performance
* Conduct regular 1-2-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets
* Innovative motivation of your team
* Support senior management
* Prepare and Plan for upcoming meetings and also follow up on actions raised

As a successful Senior Call Centre Agent you have the following:

* Passionate about people development and coaching, proven experience in performance management and call monitoring
* Work well under pressure and follow through on items to completion
* Strong communication skills, both written and verbal
* Decision making and problem solving skills
* Excellent planning and organisational skills
* Able to competently articulate business goals, performance requirements and lead the implementation of change

And in return there is a great benefits package including:

* Subsidised canteen
* Competitive pension scheme
* Childcare vouchers
* Bonus
* Flexible employment benefit scheme
* Extensive training and career development

Offers are subject to a Criminal record check and a Credit Check

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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