Customer Service Advisor
Southern Housing Group is one of the largest housing associations in southern England and has a reputation as a successful business with social objectives. We provide housing of all different types, community initiatives and personal support, to customers who live in our 30,000 properties. With more than 900 colleagues, we are an organisation that embraces working together to get the job done.
We’d love to meet someone who is …
. A confident communicator with an engaging personality
. Focussed and driven to achieve the best outcomes for our customers and the business
. Able to embrace a resilient and proactive approach to tasks
. Happy to act on their own initiative, make decisions and do the right thing.
. Capable of prioritising a varying workload, across different platforms
. Calm under pressure and able to deal with challenging situations
What you will be doing …
. Supporting our customers by providing an easy to access service, with the aim of first contact resolution in as many of their contacts as possible
. Working in a collaborative environment, where you will be empowered to make decisions
. Working with colleagues across the Customer Experience department to identify and implement customer improvements
. Working as a team to ensure that all queries are responded to within our agreed response time, meeting KPI’s whilst maintaining excellent quality.
What we’ll offer you…
. A salary starting at £19,000 per annum
. A comprehensive three week induction training course and ongoing development programme
. Great holidays – 23 days, increasing with service plus public holidays and an additional 3 days between Christmas and New Year, along with the ability to buy extra leave
. Great working environment with a friendly culture
. Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance
We operate a rotating shift pattern working a 35 hour week so shifts will vary between:
08:00am and 04.00pm 09:00am and 05:00pm 12:00pm and 08:00pm
Please note, if you are successful following interview, you will need to be available to attend an induction for this role commencing on Monday 23rd July and to complete every day of the 3 week course.
Please include a CV and supporting statement to demonstrate your suitability for the role.
If you are successful and available to start prior to the 23rd July an earlier start date can be negotiated.