Restaurant/Bar Staff

Location
Gatwick, West Sussex
Salary
Competitive
Posted
30 May 2018
Closes
24 Jul 2018
Function
Customer Service
Contract Type
Permanent

Job Overview

As a F&B Associate ensure checks are presented to all guests during service to secure full payment for all products and services offered.

 

Duties and Responsibilities

  • As a F&B Associate ensure checks are presented to all guests during service to secure full payment for all products and services offered.
  • Understand how to efficiently process payments, count floats for accuracy and enforce cash handling procedures.
  • Record covers in Micros properly and accurately post products consumed.
  • Maintain an honest operation when posting products and handling payments (cash, credit card, room charge, A&G charges).
  • Maintain and encourage a positive working environment.
  • Supports the team with up-selling features and be knowledgeable in your role
  • Respects colleagues and work closely with other associates to deliver memorable experiences
  • Actively participate in associate briefings and team meetings.
  • Assist the manager to drive Heartbeat (guest satisfaction) by providing consistent guest experiences.
  • Report positive and constructive guest feedback to the manager.
  • Constantly critique quality levels of service and product consistency, provide suggestions to the manager

 

Skills & Experience

  • An absolute commitment to delivering high levels of customer service
  • A positive attitude and good command of the English language due to guest interaction
  • Previous a la carte or fine dining experience preferred
  • Ability to work in a team environment
  • High level of personal presentation

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