Quality Support Manager- Head Office, Warnham
Quality Support Manager - Job Description
The role has three main functions:
o To support individual homes and Sussex Health Care to provide excellent care
o To complete internal audits, that will drive quality improvement throughout Sussex Health Care
o To undertake development work in line with best practice guidelines and expectations.
The Quality Support Manager will therefore:
Promote the principles of a learning organisation amongst the community of care homes, encouraging the sharing of best practice, policy and regulatory frameworks and offering support and advice around procedures and systems
Provide expert advice and practical support to care homes, helping them comply with regulations, meet essential quality and safety standards, and develop better services, in order to improve the quality of life for people we support.
Support the Registered Manager (or designated person in charge) to comply with regulatory and best practice requirements and the internal audit processes.
To conduct effective Quality Improvement Audits
To take lead on Quality Development projects.
Work closely and collaboratively with others to support the care homes in applying appropriate and effective systems and procedures in areas such as care planning, complaints/incident management, safeguarding adults at risk, risk management, business continuity planning, health and safety, etc.
Ensure compliance with Sussex Health Care standards and processes, and operate within the context of the service priorities and principles of increasing user choice and control over the services they receive. These priorities focus on meeting the following care outcomes:
- Enhancing the quality of life for the people we support
- Ensure that the people we support to have a positive experience of care and support that we provide
Keep up to date with research and changes in relevant legislation, guidance, regulation or practice standards to inform best practice and best use of resources
Embrace the programme of change necessary to embed and build on Sussex Health Care's Quality Strategy including working closely with partner agencies where this is deemed to add value.
Must hold a qualification at degree level or level 5 in Social Care, Health, Nursing or Care Home management and be able to demonstrate additional learning
Have detailed knowledge of regulatory standards and evidence based practice in the field of residential health and social care
Sound knowledge of internal and external compliance practice
Good analytical skills and IT literate
Strong interpersonal and written communication skills, and an ability to work with and influence people at all levels within the organisation
To have a 'work with' rather than 'do to' ethos, providing learning and quality improvement opportunities through mentoring and support
Be able to suggest solutions and alternative approaches to challenging situations
To be flexible in approach to workload so as to be responsive to issues as they arise
This is a position that will cover a number of homes thus the applicant must be able to travel
Full UK driving licence
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