Customer Service Advisor, NO SALES
Customer service advisor: £18,500 pa
Search Consultancy is actively looking on behalf of our client for a customer service advisor for one of the leading consumer finance companies. Our client believes that its success is due to their people so they nurture and develop the careers of their employees.
Job Title: Customer service advisor
Job Type: Permanent/ Full time
Industry: Consumer Finance - Inbound, Outbound, Contact centre, call centre, customer service
Salary: £18,500 pa
Are you experienced in customer service?
Do you have strong negotiation skills?
Are you confident in decision making?
Have the ability to work under pressure?
Attention to detail?
Are you someone with a confident telephone manner?
Then this is the Customer Service role for you!
* 25 days holiday
* Company pension and life cover
* Discount on a range of products
* Childcare vouchers
* Special rates on products and services
* Take inbound calls and make outbound calls
* Keep customer up to date and informed by calling them proactively
* Liaise with other areas of the business
* Negotiate with customers
* Be persuasive, persistent and self motivated
* Handle complaints in a professional and timely manner
* Update systems and records ensuring information is accurate
* General administration
Hours of work:
35 hour week on 2 week rotating shift roster (working 2 Saturdays in 4)
Have you got the following experience or skills?
Previous experience in collections or customer service
Able to use own initiative to resolve customer queries
Excellent attention to detail
Strong written communication skills
Strong telephone and call handling skills
Good interpersonal skills
Then we want to hear from you!
If you are interested in the Customer Service Advisor role and will pass a Credit Check & Criminal Record Check then click to apply
Sectors: Customer Service - Financial - Inbound - Outbound - Call Centre
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.