Customer Care Advisor

6 days left

NMS Recruit
Horsham, West Sussex
£17500 - £18500 per annum + Excellent benefits
26 Jun 2018
24 Jul 2018
Contract Type
Full Time

A fantastic opportunity has arisen for X2 experienced Customer Service Advisors to join a market leading organisation within industry.

This is a permanent full-time position.

Hours: 37.5 hours per week between 08:00-19:00 Monday to Friday. Some Saturday work is required on a rota basis currently one in 5 (9am-1pm)

Salary: £17,500-18,500 dependent on experience.

Day to day duties will include:

  • Call Handling within timeframes set out within the KPI's;
  • Action of emails in a prompt manner in timeframes set out within the KPI's;
  • Booking of collections; tracking of collections; within the timeframes set out in the KPI's;
  • Raising tickets in the agreed timeframes set out in the KPI's;
  • Resolving tickets in the agreed timeframes set out in the KPI's;
  • Tracking of consignments;
  • Pass all customer escalations to the Customer Services Manager in a prompt manner;
  • Ensures that the company satisfies both its internal and external customer needs;
  • Pass all customer complaints to the Customer Services Manager in a prompt manner;
  • Communicating courteously with internal and external customers by telephone and email;
  • Keeping up to date with any organisational changes in products or services;
  • All other reasonable requirements as specified by senior management.

To be considered for this position you must:

  • Experienced within a customer service/ call centre environment
  • Ability to communicate and influence suppliers to deliver a premium service
  • Self-motivated, ambition to succeed, motivational.

My client is interviewing NOW, so please don't delay send across your CV today.

Best of Luck.

**please note, if you have not been contacted within 7 working days of your application, please assume you have not been successful**

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