Customer Care Advisor

6 days left

Company
NMS Recruit
Location
Horsham, West Sussex
Salary
£17500 - £18500 per annum + Excellent benefits
Posted
26 Jun 2018
Closes
24 Jul 2018
Sector
Business
Contract Type
Permanent
Hours
Full Time

A fantastic opportunity has arisen for X2 experienced Customer Service Advisors to join a market leading organisation within industry.

This is a permanent full-time position.

Hours: 37.5 hours per week between 08:00-19:00 Monday to Friday. Some Saturday work is required on a rota basis currently one in 5 (9am-1pm)

Salary: £17,500-18,500 dependent on experience.

Day to day duties will include:

  • Call Handling within timeframes set out within the KPI's;
  • Action of emails in a prompt manner in timeframes set out within the KPI's;
  • Booking of collections; tracking of collections; within the timeframes set out in the KPI's;
  • Raising tickets in the agreed timeframes set out in the KPI's;
  • Resolving tickets in the agreed timeframes set out in the KPI's;
  • Tracking of consignments;
  • Pass all customer escalations to the Customer Services Manager in a prompt manner;
  • Ensures that the company satisfies both its internal and external customer needs;
  • Pass all customer complaints to the Customer Services Manager in a prompt manner;
  • Communicating courteously with internal and external customers by telephone and email;
  • Keeping up to date with any organisational changes in products or services;
  • All other reasonable requirements as specified by senior management.

To be considered for this position you must:

  • Experienced within a customer service/ call centre environment
  • Ability to communicate and influence suppliers to deliver a premium service
  • Self-motivated, ambition to succeed, motivational.

My client is interviewing NOW, so please don't delay send across your CV today.

Best of Luck.

**please note, if you have not been contacted within 7 working days of your application, please assume you have not been successful**

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i n @ n m s r e c r u i t . c o m


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