Supporter Care Executive

Location
Haywards Heath, West Sussex
Salary
£22k - £24k
Posted
11 Jul 2018
Closes
08 Aug 2018
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Sightsavers’ vision is of a world where no one is blind from avoidable causes and where visually impaired people participate equally in society. We are an international organisation working with partners in developing countries to eliminate avoidable blindness and promote equality of opportunity for people with disabilities. Sightsavers offers a great place to work within easy reach of London and Brighton.

This exciting opportunity will be working within an award winning supporter care team and will be helping to deliver excellent supporter care across Sweden, Norway, Ireland and the UK, further strengthening the relationship that Sightsavers has with its supporters.

It is vital that our supporters receive a high standard professional service that will lead to an enhanced relationship with Sightsavers, financially or not, and to encourage them to persuade others to join and support the fantastic work that we do. It is important that the post holder knows what matters to our supporters by offering enthusiastic and impressive customer service.

The ideal candidate will have experience in a customer service environment handling enquires via the telephone, letter and email. The ability to manage multiple priorities, work to deadlines and ensure service levels are met, is essential for this positon, as is an understanding of data entry, good typing skills and excellent inter-personal skills. Prior experience of working for an NGO is an advantage but not a requirement.

This is not an exhaustive list of duties or required professional skills, please read the complete Terms of Reference for further details.                                                                      

Closing date: 22nd July 2018

Interview date: Week commencing 23rd July 2018

How to apply

To apply, and for further details about the role, please download an application pack from http://www.sightsavers.org/vacancies

As an equal opportunities employer we actively encourage applications from all sections of the community.  Qualified people living with a disability are particularly encouraged to apply.