Bodily Injury Negotiator
Hastings Direct is a fast growing, agile, digitally focussed general insurance provider to the UK market, with over 2.7 million customers and employing over 3000 colleagues at sites in Bexhill, Leicester and London. In our sea-side office in Bexhill, we now have opportunities within our Bodily Injury team. You will work within the Technical Claims Department and process new and existing claims, involving third party personal injury, property damage and static damageAccountabilitieso Gathering of information to enable early arrival at the correct liability decision giving consideration to economic settlement, pro-actively secure appropriate recoveries to limit business exposureo Settle Third Party Claims within financial handling authority to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation and unnecessary spendo Identify potential fraudulent cases and liaise with the relevant departments to combat fraudo Negotiating between the Policy holder, Solicitors and Third Parties to get the best outcome for our customerso Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly and Internal Processes and Procedureso Manage and maintain effective relationship with both internal (Hire, Intervention, Customer Claims, Counter Fraud, Underwriting) and external stakeholders (Repairers, Solicitors, Investigators) to ensure service level agreements, internal and external policies and governance are adhered to Skills Knowledge & ExperienceEssentialo Motor Claims Experienceo Excellent Problem Solving Capabilitieso Active Listening Skillso Ability to Manage Own Workloado Strong Relationship Building Skillso Strong Communication Skillso Good Level of Computer Skills In return for your skills and experience, you will receive a competitive salary along with up to 5% annual bonus, up to 3% contributory pension, life assurance, along with Hastings Direct discounts and reward schemes, with the opportunity to progress and develop. If the above sounds like what you're looking for you then please do not hesitate and apply today!