Bodily Injury Negotiator

Bexhill-On-Sea, East Sussex
29 Aug 2018
26 Sep 2018
Hastings Direct
Contract Type
Full Time
Hastings Direct is a fast growing, agile, digitally focussed general insurance provider to the UK market, with over 2.7 million customers and employing over 3000 colleagues at sites in Bexhill, Leicester and London.

In our sea-side office in Bexhill, we now have opportunities within our Bodily Injury team. You will work within the Technical Claims Department and process new and existing claims, involving third party personal injury, property damage and static damage


o Gathering of information to enable early arrival at the correct liability decision giving consideration to economic settlement, pro-actively secure appropriate recoveries to limit business exposure

o Settle Third Party Claims within financial handling authority to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation and unnecessary spend

o Identify potential fraudulent cases and liaise with the relevant departments to combat fraud

o Negotiating between the Policy holder, Solicitors and Third Parties to get the best outcome for our customers

o Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly and Internal Processes and Procedures

o Manage and maintain effective relationship with both internal (Hire, Intervention, Customer Claims, Counter Fraud, Underwriting) and external stakeholders (Repairers, Solicitors, Investigators) to ensure service level agreements, internal and external policies and governance are adhered to

Skills Knowledge & Experience


o Motor Claims Experience

o Excellent Problem Solving Capabilities

o Active Listening Skills

o Ability to Manage Own Workload

o Strong Relationship Building Skills

o Strong Communication Skills

o Good Level of Computer Skills

In return for your skills and experience, you will receive a competitive salary along with up to 5% annual bonus, up to 3% contributory pension, life assurance, along with Hastings Direct discounts and reward schemes, with the opportunity to progress and develop.

If the above sounds like what you're looking for you then please do not hesitate and apply today!