Customer Retention Consultant (Insurance)

East Sussex, Brighton
Up to £25000 per annum + £40k OTE
24 Sep 2018
10 Oct 2018
Sarah Nicholas
Contract Type
Full Time

Customer Retention Consultant (Insurance)
12 Month Fixed term contract
Start date: 18.06.18
Salary: £25k Basic and £40k OTE
Location: Brighton
Hours: Mon-Fri either 8am-4pm or 9am-5pm

I have great pleasure in supporting our highly reputable and esteemed organisation that are looking for a highly customer focused candidate to join their customer retention team based out of their head office in Brighton.


* Call policy holders at the midterm point of their policy in order to address any issues or queries
* Work from outbound call list with the goal of retaining or renewing the policy
* Take ownership of all policy holder contact and recommend additional options and providing additional quotation
* Working to team, quality and personal pre-set targets
* Update the CRM system accurately
* Deal with incoming calls from potential policy holders looking to cancel their policy
* Complaint handling and resolving issues to retain business
* Ability to negotiate effectively with the policy holder through to a positive outcome
* Adhere to strict FCA regulations

The right candidate will have the following skills and experience:

* Proven background within a customer service, retention, account management or sales focused telephony role
* Ideally have a background within a FCA regulated environment
* Proven ability to work to targets
* Excellent communication skills
* Strong negotiation skills
* Highly organised

This is a fantastic opportunity to join a highly professional and forward thinking organisation that offers a great working environment that offer great training and career progression. For more info on this role please contact Sarah Nicholas on 01273 947810 or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

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