Credit Hire Negotiator- Bexhill
Hastings Direct, Credit Hire Negotiator
We are looking for Credit Hire Negotiators to join our Technical Claims department, based in our Bexhill office. This team is responsible for managing hire spend across the third party claims department. The Role · To work within the hire department. The team is responsible for managing hire spend across the third party claims department. · Managing credit hire and repair claims with a value up to £10k. · The colleague is expected to manage a portfolio of newly reported fault claims and manage these in line with the expectations of the business. · All colleagues are responsible for managing and controlling hire spends through robust negotiation, investigation and provision of services. · Responsible for managing a challenging workload of hire/repair claims to include hire management activities, the provision of services and robustly challenging the TPs (third parties) need for a vehicle. · Proactively manage customer claims journey · Colleagues are responsible for indemnity & liability decision making · Minimise the claims department exposure to incoming TP credit hire and credit repair claims. · Maintain accurate reserves and proactively manage a portfolio of TP hire and repair claims. · Protect the company against TP credit hire claims using, TP interviews, credit hire evidence gathering the provision of hire and repair services and challenging the inbound hire and repair invoices. · Manage a challenging workload of hire/repair claims to include hire management activities, the provision of services and robustly challenging the TPs need for a vehicle. · Responsible for servicing inbound phone calls from TPs/Customers/Garages/TP representatives and other suppliers. · Responsible for meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced. · Responsible for reducing the hire and repair spend. · Negotiating with TP representatives and TPs in-line with the department's terms of engagement and challenge the validity of inbound invoices. · Strong understanding of credit hire and repair claims inside the ABI GTA · Manage claims in line with the expectations of the business · Producing strong written TP and customer communication · Referring litigation cases to the appointed litigation handler within 24 hours of notification · Protecting our customers from litigation by making commercially sound decisions We're looking for someone who has: · Excellent communication skills and attention to detail · Customer focus · Commercially awareness · Strong negotiation skills · A professional telephone manner · The ability to meet and exceed targets · Strong analytical skills · The ability to work independently and as part of a team · Demonstrates the ability to make decisions About us Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues.
It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way. Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive basic salary Up to 5% bonus earning potential 23 days holiday plus bank holidays Life assurance Competitive pension Flexible benefits - buy or sell holidays Discounted Hastings Direct products Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks