Customer Communications Executive - Bexhill
Hastings Direct - Customer Communications Executive Are you dedicated to detail? Are you a writing wizard? Do you want to be a part of our communication transformation? Then look no further! If you want to be at the forefront of change, we have a fantastic new opportunity within our Digital Marketing team for a Customer Communications Executive who is passionate about engagement.
The Role Reporting into our Head of Customer Communications, the Customer Communications Executive will assist in mapping the customer journey and all communication touch points within this to help identify opportunities and gaps. The role will involve working with stakeholders across the business to help make our communications compelling and engaging whilst delivering the right message. With lots of variety in the role, this would suit an individual who wants exposure collaborating with various departments and understanding the business needs thoroughly. A perfect opportunity for an individual with Marketing or Communications experience looking for a new challenge in a fast paced, dynamic business on the coast.
Your remit will include the following; Plan and implement changes in system generated communications within agreed timeframes Ensure project momentum and deadlines are met by managing stakeholders, internal colleagues, external agencies, partners and suppliers Take responsibility for accurate proof reading of copy, HTML and artwork - ensuring the Hastings Brand, values and tone of voice are reflected in all customer touch points Ability to develop, schedule and send email and SMS campaigns Assist in the production of new product and marketing propositions Ensure guidelines, policies and procedures are followed Assist and develop new customer communication strategies
About us Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues.
It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.
Required experience Previous experience in a similar role preferred Relevant degree/qualifications in Marketing or Communications would be advantageous An understanding of the insurance/financial services would be beneficial but not essential
Personal attributes Results driven and able to work to tight deadlines Excellent attention to detail Highly organised Resourceful and utilises information well Great verbal and written communication Self-motivated but also enable to work collaboratively Passionate about providing a clear customer journey
Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application - Up to 5% annual bonus earning potential 23 days holiday + bank holidays Life assurance Competitive pension Flexible benefits - (including buy or sell additional holiday) Discounted Hastings Direct products Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.