Continuous Improvement Manager - Bexhill

Bexhill-On-Sea, East Sussex
06 Dec 2018
03 Jan 2019
Hastings Direct
Contract Type
Full Time

Hastings Direct - Continuous Improvement Manager

Are you passionate about change? Are you adept at process improvements?

If so, we have a fantastic new opportunity within our C&CI Team for a Green Belt qualified Continuous Improvement Manager - an insurance background is not essential. This role reports into the Head of C&CI and would suit an experienced Continuous Improvement Manager looking for a new challenge in a fast paced, dynamic business on the South Coast.

The Role

The Continuous Improvement Manager will share the purpose of the C&CI team to develop a culture to understand, protect and improve our Customer experiences. The successful individual will run transformation projects, change projects and look to improve processes whilst reducing waste and is required to adapt improvement approach through understanding of latest thinking. The Continuous Improvement Manager will also organise and manage teams during the improvement lifecycle, alongside training and coaching individuals with Yellow Belt skills.

Your remit will include the following; Deliver the expected improvements to customer and business through agreed approach, time and within agreed budget/cost Implementation of suitable approach to ensure successful improvements sustain over time Accurate mapping of processes to facilitate improvement activity and governance Facilitate appropriate sign off through each gateway through effective stakeholder/sponsor engagement and management Adherence to Hastings Direct improvement governance model and standards Development of Yellow Belt capabilities across Hastings Direct - including internal and external - to the required/defined level with the CI Vision and Strategy.

About us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

Required experience

Previous experience working in a Continuous Improvement role (an insurance, finance or banking background could be advantageous but not essential) Accredited Six Sigma and/or Lean Green Belt is essential Prince 2 and/or Agile Project Manager certified would be advantageous Excellent communication and presentation skills Strong analytical, facilitation and coaching skills Ability to flex the right Customer centric CI approach for required improvements Personal attributes As a growing business, this role can really help make an impact on both the development and delivery of how our business works - it will be exciting, busy, varied and challenging Natural problem solver who communicates effectively to all stakeholders This is a dynamic, fast paced working environment - candidates should be comfortable working within that setting and demonstrate a proactive working style. Great attention to detail - systematic approach to managing your workload Embraces opportunities to develop and learn - shows a great level of self-awareness and drive

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct; Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application Flexible working opportunities Up to 5% bonus earning potential 25 days holiday (plus Bank Holidays) Life assurance Competitive pension Flexible benefits (buy/sell additional holiday, healthcare) Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.