Student Services Manager

Dv8 Sussex
Brighton, East Sussex
£26k (pro rata)
07 Dec 2018
17 Dec 2018
Contract Type
Full Time

Salary: £26k (pro rata)

Location: Brighton (main location) & Bexhill (to support teams)

Contract: Permanent 52 weeks

Hours: 9.15am - 5.15pm, (37 hour working week over 5 days)

Responsible to: Operations Manager

Closing Date: 17th December 2018

Interviews: 19th December 2018

Job Purpose

The role of Student Services Manager is to support our students and teaching delivery teams in the day to day running of our busy and creative training centre in Brighton, act as organisational Safeguarding Designated Lead Officer and to act as one of the first points of contact for students, staff and visitors to the centre for pastoral, attendance, welfare and safeguarding issues.

This is a varied and rewarding role, including coordinating pastoral services, providing information, advice and guidance in order to support the students in overcoming barriers to learning and successfully completing their programmes with us and also importantly, providing a Safeguarding and Prevent Designated Lead contact.

Working with all teams in both centres, co-manage the Bexhill Student Services Coordinator in the Bexhill centre, the post holder will have a positive relationship with students on all Dv8 programmes, linking where necessary with parents and outside agencies to ensure we are best able to support our students to attend and achieve.

The post holder will also work closely with the Teaching and Learning, Marketing & Recruitment and Management teams supporting ongoing organisational developments.

The role would suit an outgoing and confident individual with excellent interpersonal, administrative and organisational skills who has an interest in education, creativity and support for young people.

Company outline:
Dv8 Sussex specialises in delivering innovative training for young people in creativity and media, all taught by industry professionals and designed to provide a real experience of working in a creative environment.

We recognise the strengths of learning through doing something that is challenging, inspiring and fun. The young people on our courses are supported to progress into employment, apprenticeships or further education following their time with us. All courses contain qualifications embedded within activities (such as successfully releasing a music track and staging live performances and events) as well as targeted support for English and mathematics.

Dv8 Sussex is an equal opportunities employer and positively welcomes applications from all sections of the community. We are committed to safeguarding all learners enrolled on our programmes and appointment of successful applicants will be subject to satisfactory references being obtained, and an enhanced disclosure and barring service (DBS) check.

Key Responsibilities

  • Safeguarding (Designated Organisational Safeguard and Prevent Lead)
    • Fulfillment of all duties outlined in Designated Safeguard Lead roles and responsibilities.
    • Accurate reporting and recording of any safeguarding or child protection incidents.
    • Case work where appropriate to ensure students engage with outside support agencies and are enabled to remain in learning at Dv8
    • Timely reporting to Senior Management Team of all serious incidents.
    • Be point of call for all staff in centres for reporting.
    • Complete all necessary training up to Safeguard lead level
    • Source and arrange regular training for all staff to ensure compliance.
    • Keep up to date on all safeguarding issues and disseminate to Senior Management Team.
    • Carry out necessary referrals and information sharing, in line with GDPR data protection and privacy policies.
    • Ensure clear strategy is implemented across the college to ensure students are fully aware of Prevent strategy and understand British Values.


  • Attendance
    • Lead on attendance monitoring and ensure all students with poor attendance are supported to remove barriers, are set clear targets for improved attendance are  fully engaged with their learning programmes.
    • Support teaching teams and course leaders to develop clear strategies


  • Pastoral support
    • Referrals to external services and follow up.
    • Source and support with external agencies to provide specialist pastoral services
    • Build up network of known services in local area and contacts.
    • Provide in-house pastoral and welfare support to Dv8 students as required.
    • Act as C-Card lead and liaise with Sexual Health services in Brighton.
  • Information, Advice and Guidance
    • Careers advice - Lead on CEIAG strategy across the organisation, linking with outside support agencies to provide impartial careers guidance throughout the programme. 

    • Provide all students with up to date and accurate Information, Advice and Guidance and progressions support as required related to their programmes, progression opportunities and work placements

    • Support students to identify appropriate progression opportunities for the following year, apply for continued education  or employment opportunities.

    • Provide suitable IAG and follow up for students being withdrawn or electing to leave the college early

  • General Admin
    • Facilitating student reward systems
    • Maintenance and administration of safeguard and pastoral reporting systems.

Person Specification

Essential Skills Required

  • Completed Safeguard Lead training in the past 2 years
  • Recent experience and knowledge of Safeguarding and Child Protection issues and processes
  • IAG or CEIAG qualification (or willingness to complete training)
  • Previous experience in an student services/ IAG position
  • Experience of working with young people
  • Experience of working within an education environment
  • Excellent communicator and ability to work positively with young people, staff, stakeholders and partners
  • High level of literacy and numeracy
  • Excellent IT skills
  • Excellent level of organisational, administrative and time management skills
  • Practical at problem solving and working on one’s own initiative
  • Previous experience in an student services/ IAG position
  • Capable of managing workloads, prioritising accordingly and working independently
  • Self-driven and flexible approach to changing work tasks
  • Excellent team working skills

Desirable Skills

  • Ability to thrive is a busy and growing educational establishment
  • Excellent attention to detail and ability to complete and finish tasks on-time and to a high standard

Qualifications Required

  • Prior qualifications up to Level 3 and English and Maths GCSE

Personal Qualities

  • Supportive and empathetic to young people's needs
  • Be able to work independently and complete tasks effectively and on time
  • Effective communicator – good listener and coaching skills
  • Excellent written and verbal communication skills
  • Flexible and adaptable
  • Resilient
  • A committed and supportive team member
  • Eager to acquire new skills, competencies and proficiencies
  • Motivated and embraces new challenges
  • Friendly, dependable and hard-working
  • An interest in the Creative and Media industries
  • An interest in working with young people
  • Committed to ongoing professional development and willing to undertake relevant training as required by the role

Dv8 Sussex is an equal opportunities employer and positively welcomes applications from all sections of the community. We are committed to safeguarding all learners enrolled on our programmes and appointment of successful applicants will be subject to satisfactory references being obtained, and an enhanced disclosure and barring service (DBS) check.

For the full job description and application details, please visit our website:

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