Telephone Referral Coordinator
Are you looking for a new challenge? The Sussex Community NHS Trust delivers excellent care at the heart of the community for people living in the Coastal area of west Sussex. OneCall Coastal is looking to appoint a motivated and enthusiastic individual to carry out the role of Telephone Referral Coordinator.
OneCall-Coastal is a 24 hour / 7 days a week service.
We are looking for staff to work a combination of the following shifts: 7-3, 8-4, 9-5, 10-6 and 11-7. The role will also include the need to work some weekends.
The Telephone Referral Coordinator will be based in the OneCall-Coastal office which is based in Lancing Business Park, taking referrals for community services and ensuring that all calls are assessed and accurate sign posting offered. The post holder will develop the knowledge and capability to refer the patient onwards to the appropriate team or service.
The Telephone Referral Coordinator will work with a team of telephone referral coordinators and trained nurses ensuring that all calls are referred to the appropriate place and data is recorded . All calls to the service need to be answered within 1 minute.
We offer a well-supported working environment and the organization is committed to supporting opportunities for professional development