Quality Assurance Team Leader
An exciting opportunity has arisen within our Quality Assurance Department for a skilled individual to lead, motivate and develop a team of individuals, supporting a positive and engaging culture where colleagues can deliver against performance objectives and progress within their roles. You will be based in our Bexhill offices on the South Coast of England.
The RoleTo coach and mentor individuals against a pre-defined career pathway and encourage the creationand maintenance of professional development plans.Manage the day to day team outputs through forecasting, effective planning, monitoring and managing capacity and demand. Utilising tools such as productivity models, daily planning, 'state of plays', team meetings, performance feedback, work allocation reporting and key controls.
SKILLS, KNOWLEDGE AND EXPERIENCE
SkillsEssential: Strong Influencer and Motivator Leadership and Management Coaching and Development of individuals Excellent organisation skills Decision Making Managing difficult conversations Resilience and Confidence Excellent communication and interpersonal skills Delegation
Knowledge & Experience
Essential: Experience of leading and managing to include coaching for success Experience of managing a team to meet performance targets Desirable: Experience gained in leading a fast moving operations (front and back office) ideally within the insurance or financial services sector
Interfaces:External:· Software Suppliers· OutsourcersInternal:· To liaise with key stakeholders, including Team Managers and Department Managers· Quality Improvement Team· Learning and Development· Customer Relations Department
Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues.
It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.
Benefits for you
Please find some of the great benefits we offer here at Hastings Direct;· Competitive basic salary· Up to 5% bonus earning potential· 25 days holiday plus bank holidays· Life assurance· Competitive pension· Flexible benefits - buy or sell holidays· Discounted Hastings Direct products
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks